As the digital revolution continues to gain pace, Emaar Properties is determined to be at the forefront of change. Procurement had the vision for a step change transformation of its operations based on a centralised B2B e-commerce portal. The idea was to remove the hidden costs of thousands of employees spending too much time trying to source the items they require. They called the concept ‘Wafer’ – the Arabic word for abundance.
The IT department was involved in planning early on and, from this, procurement found there was no available software on the market that could match the requirements without spending big money. Procurement then ran a competition, tendered and chose to partner with an e-commerce site developer from India to create their own. The portal, now available 24 hours a day, enables contract item sourcing and is fully integrated with Oracle for approvals and ordering with sellers. Through increased efficiency, the technology has empowered end-users, and up to AED 112 million orders have been placed through self-service.