FAQ

Booking Information

Q. How do I pay for the conference?

A. You can choose to pay by credit card or invoice at the checkout page. If your company uses purchase order numbers, please have the number ready when you book, as invoices are generated automatically.

Q. Do I get a preferential rate as a CIPS member?

A. Yes, your membership number will be checked and verified by CIPS. Delegates with expired or suspended memberships will be contacted by CIPS to renew membership. Please note that delegates who do not renew their membership within 10 days of being contacted by CIPS will be charged the equivalent non-member rate. Please note that we must receive full payment prior to the event start date.

Q. I don’t have my Purchase Order number yet. Can I still register for the conference?

A. Yes - please put your initials in the box (rather than your PO number) and then email conferences@haymarket.com once you have it. You will then be sent a revised invoice with the PO number attached.

Q. Who should I make the Purchase Order out to?

A. Haymarket Media Group Limited.

Q. When will the presentations be made available?

A. Presentations will be made available after one week following the conference. The links to the presentations will be emailed to you when they are ready. Please note that this is subject to speaker disclosure and not all presentations may be available.

Q. Can I get a copy of the delegate list before/after the event?

A. We do not disclose our delegate lists in advance or after the event. We do, however, have the delegate list available on screens at the event itself. Please ask a member of staff to show you where the list is.

Q. I can no longer attend the conference. Can a colleague come in my place?

A. Yes. Please email conferences@haymarket.com with your colleague’s name, email address, job title and whether they have any dietary or access requirements and we will substitute them in your place.

Q. I can no longer attend the conference and cannot send anyone in my place. Can I cancel?

A. If you cancel at least 20 days before the event, you will get a credit/refund LESS our administration fee. We do not accept cancellations within 20 days of the conference date. However, you can send a replacement delegate at no additional charge.

Q. I haven’t received a final email confirming the details of the event. When will this be sent?

A. You will receive joining instructions one week prior to the event with the final details. Please check your spam folder for an email from conferences@haymarket.com if you have not received it before the event.

Q. I haven’t received/when will I receive my invoice?

A. If you have chosen to pay by invoice, this will be emailed to you within 7 working days. Please email us at conferences@haymarket.com should you require a copy via email.

Q. How can I pay for my invoice?

A. You can pay by credit/debit card or bank transfer, using the option to charge the international transaction fee to the recipient. Your invoice will have full instructions on how you can pay.

After The Event

Q. How can I access the speaker presentations after the event?

A. You will automatically be sent links to the presentations approximately one week after the event. Please note that some speakers are unable to share their presentations.

General Enquiries

Q. I am interested in speaking at one of your events. Who should I contact?

A. Please email conferences@haymarket.com with information about the subject you would like to speak about, the name of the conference and some background information on yourself.

Q. How can I get involved as a sponsor?

A. To find out more about how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, including pre-event brand exposure, please email conferences@haymarket.com

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